Terms of Service

1. Agreement to these terms

These Terms of Service ("Terms") govern your access to and use of the Compass Claw website at compassclaw.com (the "Site") and the services we provide (the "Services"). By accessing the Site, submitting a form, or engaging our Services, you agree to these Terms and to our Privacy Policy, which is incorporated by reference.

If you do not agree to these Terms, do not use the Site or the Services. If you are agreeing on behalf of a company, you represent that you have authority to bind that company, and "you" means that company.

Compass Claw ("we," "us," or "our") is located at 420 Second Street, Portsmouth, Ohio 45662. You can reach us at support@compassclaw.com or (740) 831-3443.

2. What we provide

Compass Claw designs, builds, and operates digital systems for local businesses. Depending on your agreement with us, the Services may include:

• AI voice receptionist — an automated assistant that answers inbound calls, answers questions about your business, takes messages, routes urgent calls, and books appointments.
• Website design and hosting — a website built and maintained for your business.
• Local SEO and profile optimization — including Google Business Profile work.
• Social and AI-assisted content — posts and captions drafted with AI and published with human review.
• Google Ads management — where included in your written agreement.

What we do not do

We do not provide legal advice, medical advice, or regulatory compliance opinions. You remain the business that serves your customers; we provide the tools that help you reach them.

Changes to the Services

We are constantly improving the Services and may add, change, or remove features. We may also suspend or discontinue any part of the Services, with reasonable notice where practicable, for example to perform maintenance or to comply with the law.

3. Text messaging

Customers opt in only through the form at https://compassclaw.com/#calculator ("Where do we send your plan?"): they enter their mobile number and check the unchecked box beside this text: "By checking this box, I consent to receive transactional and appointment-related SMS text messages from Compass Claw at the phone number provided. Consent is not a condition of purchase. Msg & data rates may apply. Message frequency varies. Reply STOP to opt out or HELP for help. See our Privacy Policy and Terms of Service." You may withdraw that consent at any time by replying STOP to any message.

• Program: Compass Claw sends transactional and appointment-related messages relating to appointment scheduling, demo and consultation coordination, project and account updates, and responses to your inquiries.
• Frequency: varies with your interactions. We do not send recurring marketing blasts.
• Cost: message and data rates may apply.
• Help: reply HELP, or email support@compassclaw.com.

Consent to receive text messages is not a condition of purchasing any product or service. Your use of the SMS program is also subject to our Privacy Policy.

4. Fees & payment

The Services are provided for the fees set out in your written proposal, statement of work, or invoice. Unless your agreement says otherwise:

• Fees are quoted in United States dollars and are exclusive of applicable taxes.
• Invoices are due on the terms shown on the invoice, or within 15 days if no terms are stated.
• Setup, design, and onboarding fees are charged as agreed in your proposal.
• Recurring service fees are billed monthly in advance.
• Third-party costs such as advertising spend, phone numbers, or domain registrations are billed at cost or as stated in your agreement.

Late amounts may accrue interest at the lesser of 1.5% per month or the maximum rate permitted by Ohio law. If an invoice is more than 30 days overdue, we may suspend the Services after giving you written notice and a reasonable opportunity to pay.

Except where your written agreement states otherwise, fees are non-refundable once work has begun or a service period has started.

5. Your responsibilities

You agree that you will:

• Provide accurate and complete information to us, and keep it up to date.
• Maintain the security of any account credentials we provide.
• Use the Services only for lawful purposes and in accordance with these Terms.
• Ensure that the content, claims, offers, and images you supply to us for your website and AI receptionist are accurate and lawful, including any required licensing, disclosures, and professional regulations.
• Obtain all necessary consents and notices from your own customers for the messages, calls, and communications you send through the Services.
• Not use the Services to send spam, make unlawful robocalls, or violate any telecommunications law, including the Telephone Consumer Protection Act (TCPA) and applicable state law.

You are responsible for the consequences of the content you publish and the communications you send. If we reasonably believe you are using the Services in violation of these Terms or the law, we may suspend or terminate your access.

6. Intellectual property

Your content

You keep all rights to your business name, logo, trademarks, photographs, copy, and other material you provide ("Your Content"). You grant us a non-exclusive, worldwide, royalty-free license to host, reproduce, display, and adapt Your Content solely to provide and improve the Services for you.

You represent that you have the rights and permissions needed to give us that license, and that Your Content does not infringe anyone else's rights.

Our technology

We keep all rights in the Services themselves — including our software, AI receptionist logic, designs, templates, and processes ("Our Technology"). Nothing in these Terms transfers Our Technology to you. We grant you a non-exclusive, non-transferable right to use the Services during your active engagement with us.

Feedback

If you send us suggestions or feedback, we may use them without restriction or obligation to you.

After your engagement ends

Your Content belongs to you. When your engagement ends, you may request a copy of Your Content and of any call recordings or transcripts held for you, subject to our retention practices and the Privacy Policy.

7. Call recording & compliance

Our AI receptionist answers phone calls, and in doing so may record and transcribe them. Our own practices are described in the Privacy Policy. Because call recording and automated calling are regulated differently in every state, the following applies to you as a business using the Services:

• You must ensure recording is lawful. Some states require the consent of all parties to a call. You are responsible for confirming that recording calls in your state and for your business type is permitted.
• Disclosure must be accurate. Any recording or AI-assistant disclosure we place on your behalf must accurately reflect your actual practices, and should also appear on your website and in your phone greetings.
• You must honor opt-outs. If a caller asks not to be recorded or not to be contacted, you must honor that request.
• Licensing and professional rules. If your profession imposes advertising, solicitation, or confidentiality rules (for example legal, medical, or financial services), you are responsible for compliance, including obtaining any required consent.

We may decline to implement content or behaviors that we reasonably believe would violate the law or these Terms.

8. Disclaimers

The Services are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, Compass Claw disclaims all warranties, whether express, implied, statutory, or otherwise, including any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

We do not warrant that the Services will be uninterrupted, error-free, or completely secure, or that they will produce any particular number of calls, leads, appointments, or revenue. Website rankings, advertising performance, and call volume depend on many factors outside our control.

An AI receptionist may occasionally misunderstand a caller or require human follow-up. You are responsible for reviewing and responding to the messages, bookings, and information the Services produce.

Some states do not allow certain disclaimers, so some of the above may not apply to you.

9. Limitation of liability

To the fullest extent permitted by law, Compass Claw and its owners, employees, and contractors will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business interruption, arising out of or related to your use of the Site or the Services — even if we have been advised of the possibility of such damages.

Our total aggregate liability for any claim arising out of or relating to these Terms or the Services will not exceed the total amount you paid to Compass Claw for the Services during the 12 months before the event giving rise to the claim.

These limitations do not apply where liability cannot be limited under applicable law, including liability for fraud or willful misconduct. Some states do not allow certain limitations, so some of the above may not apply to you.

10. Indemnification

You agree to defend, indemnify, and hold harmless Compass Claw and its owners, employees, and contractors from and against any claims, damages, liabilities, losses, and expenses (including reasonable attorneys' fees) arising out of or related to:

• Your Content or your business practices
• Your use of the Services
• Your violation of these Terms or our Privacy Policy
• Your violation of any law or third-party right, including recording, telemarketing, or privacy laws

We will give you prompt notice of any such claim and reasonable cooperation, at your expense, in the defense of it.

11. Termination

You may stop using the Site at any time. If you have engaged our Services, cancellation is governed by your written agreement.

We may suspend or terminate your access to the Site or the Services if you materially breach these Terms, if required by law, or if continued provision would create risk to us, our other clients, or third parties. Where practicable, we will give you notice and a reasonable opportunity to cure the breach.

If we terminate your access for convenience rather than for breach, we will refund any prepaid fees covering the unused portion of the service period. Sections of these Terms that by their nature should survive termination — including intellectual property, disclaimers, limitation of liability, and indemnification — will survive.

12. Governing law

These Terms are governed by the laws of the State of Ohio, without regard to its conflict-of-laws principles. You and Compass Claw agree to submit to the exclusive jurisdiction and venue of the state and federal courts located in Scioto County, Ohio for any dispute arising out of these Terms that is not subject to arbitration.

If any provision of these Terms is found unenforceable, that provision will be enforced to the maximum extent permissible and the remaining provisions will remain in full force. Our failure to enforce any right or provision is not a waiver of that right or provision.

13. Changes to these terms

We may update these Terms from time to time. When we do, we will revise the "Last updated" date at the top of this page. Material changes will be communicated to active clients by email. Your continued use of the Site or Services after an update means you accept the revised Terms.

14. Contact us

If you have questions about these Terms, contact us:

• Email: support@compassclaw.com
• Phone: (740) 831-3443
• Mail: Compass Claw, 420 Second Street, Portsmouth, OH 45662

These Terms describe our current practices. They are not legal advice.